Privacy Policy
Effective Date: May 1, 2025
1. Introduction
Bodyloom Wellness (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information through our website https://bodyloom.com/, our services, and our communications with you. This policy complies with the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Privacy Act, and other applicable federal and state laws. As a HIPAA-covered entity, we maintain the confidentiality of your protected health information (PHI) as required by law.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information:
Name
Contact details (phone, email, mailing address)
Date of birth
Emergency contact information
Appointment history
b. Health and Medical Information (PHI):
Health history and treatment concerns
Clinical notes and treatment plans
Medication, allergies, and medical conditions
Services rendered and outcomes
c. Payment Information:
Credit/debit card information
Insurance data (if applicable)
Billing and transaction history
d. Technical and Digital Information:
IP address, device type, browser version
Site usage and browsing activity
Communication preferences
3. Use and Disclosure of Information
We use your information, including PHI, to:
Provide medical, aesthetic, and wellness services
Schedule and confirm appointments
Process payments and handle insurance claims
Send appointment reminders and post-visit follow-ups
Comply with legal and regulatory obligations
We may use or disclose your PHI for treatment, payment, and healthcare operations without your prior authorization. For all other uses, such as marketing or research, we will obtain your written consent as required by HIPAA.
4. SMS and Email Communication
By providing your contact details, you consent to receive messages from Bodyloom Wellness regarding appointments, services, promotions, and follow-ups. Message frequency may vary. Message/data rates may apply.
You can opt out at any time by replying “STOP” to any SMS or clicking “Unsubscribe” in emails. To request help, reply “HELP” or contact compliance@bodyloom.com.
5. Your Rights Under HIPAA
You have the right to:
Request access to and obtain a copy of your PHI
Request corrections to your medical records
Request restrictions on certain disclosures
Request confidential communications
Receive an accounting of disclosures
File a complaint with us, the Texas Medical Board, or the U.S. Department of Health and Human Services (HHS)
To exercise any of these rights, please contact us at compliance@bodyloom.com.
6. Data Security and Retention
We use encryption in transit and at rest, access controls, and routine risk assessments to protect your data. While we maintain strong safeguards, no system is completely secure.
PHI is retained in accordance with legal requirements and securely destroyed when no longer needed using industry-standard practices.
7. Breach Notification
In the event of a breach of unsecured PHI, we will notify you as required by HIPAA, including details of the breach and actions taken.
8. Cookies and Tracking Technologies
We use cookies and similar tools to improve your website experience, track site usage, and support marketing. You can manage cookies through your browser settings. See our Terms and Conditions for more information.
9. Sharing of Information
We do not sell or rent your personal information. We may share it only with:
Licensed practitioners under our supervision
Business associates who perform services on our behalf (e.g., EMR and payment processors)
Government and regulatory entities when required by law
Other parties only with your written authorization
10. Third-Party Links
Our website may contain links to external websites not governed by this Privacy Policy. We are not responsible for their content or data practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be posted on this page with a new effective date.
12. Contact Us
For questions or to exercise your rights, contact:
Privacy Officer
Bodyloom Wellness
255 Lebanon Rd, Suite 106
Frisco, TX 75036
Email: compliance@bodyloom.com